Editorial Complaints Policy

Editorial Complaints Policy

Last updated: 20 June 2023

At Twizted Vapes Online Magazine, we strive to provide accurate, fair, and responsible content to our readers. We value the trust our readers place in us and take any concerns or complaints seriously. This Editorial Complaints Policy outlines our commitment to addressing and resolving any complaints regarding our editorial content.

  1. Complaints Process:

If you have a complaint regarding any aspect of our editorial content, we encourage you to follow the steps outlined below:

a. Contact Us: In the first instance, please contact us by email at [email protected]. Provide a clear and detailed explanation of your complaint, including the specific article, author, or content in question. Please include any relevant evidence or supporting documentation.

b. Acknowledgment: We will acknowledge your complaint within [insert timeframe] of receiving it. We may request additional information or clarification to better understand the nature of your complaint.

c. Investigation: Our editorial team will thoroughly investigate your complaint. This may involve reviewing the relevant content, consulting with the author, and examining any supporting evidence. We aim to complete the investigation within a reasonable timeframe.

d. Resolution: Once the investigation is complete, we will provide a written response to your complaint. If we find that an error or breach of our editorial standards has occurred, we will take appropriate measures to address the issue. This may include correcting or updating the content, issuing an apology, or implementing internal measures to prevent similar issues from occurring in the future.

  • Timeframe:

We aim to address and resolve complaints within [insert timeframe]. However, the complexity of certain complaints or the need for further investigation may require additional time. In such cases, we will keep you informed of the progress and provide an estimated timeframe for resolution.

  • Confidentiality and Privacy:

We treat all complaints and related correspondence with the utmost confidentiality and respect for your privacy. We will only use the information provided to address your complaint and will not disclose your personal information unless required by law or with your consent.

  1. Appeals:

If you are dissatisfied with our response or resolution to your complaint, you have the option to request a further review. Please notify us within [insert timeframe] of receiving our initial response, stating the reasons for your appeal. Your appeal will be reviewed by a senior member of our editorial team, who will provide a final response.

  1. External Mediation:

If you remain unsatisfied with the outcome of our internal complaints process, you have the option to seek external mediation or arbitration. We may provide you with information on relevant external bodies or ombudsman services that can assist in resolving your complaint.

  1. Continuous Improvement:

We are committed to continuously improving our editorial processes and standards. Your feedback and complaints play a vital role in helping us identify areas for improvement and ensure the integrity of our content.

Contact Us:

If you have any complaints or concerns regarding our editorial content, please contact us at [email protected]. We appreciate your feedback and are dedicated to addressing any issues in a fair and timely manner.

Thank you for your trust in Twizted Vapes Online Magazine.

Vape on,

The Twizted Vapes Editorial Team